What has happened in the process of refreezing?
1.
The change has occurred and has been formalized.
2.
The change has met resistance and has been suspended.
3.
The change has been discussed but has not been implemented.
4.
All driving and restraining forces have been identified.
ANS: 1
Refreezing is the final phase of the change process and refers to the fact that the actual change has taken place and has become part of the work routine.
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