Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there

Individuals often learn about services in a number of ways. Mark learned about services through which of the following methods?

A) ?A referral source
B) ?A previous experience
C) ?A professional
D) ?An informal network


D

Social Work & Human Services

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. If the mean of a distribution is greater than the mode, the distribution is ______.

A. negatively skewed B. positively skewed C. normal D. symmetrical

Social Work & Human Services

Answer the following statement(s) true (T) or false (F)

As a result of the changing staff dynamics, managers find themselves dealing not just with diversity but with unassimilated diversity.

Social Work & Human Services

A behavior in which a group counselor addresses issues by setting an example of himself or herself is known as:

A) ?Exemplary leadership B) ?Patterning C) ?Leading by example D) ?Modeling

Social Work & Human Services

The cost of quality day care, low wages, racial discrimination, and limited educational opportunities experienced by a young, single Hispanic mother illustrate what?

A. stereotypes B. intersections of diversity C. age discrimination D. personal choices

Social Work & Human Services