List and describe the five steps of the message-sending process.
What will be an ideal response?
Step 1: Develop rapport: Put the receiver at ease, usually with some small talk.
Step 2: State your communication objective. It is helpful for the receiver to know the objective or result of the communication before you explain the details.
Step 3: Transmit your message. Tell the receiver whatever you want them to know calmly and with respect.
Step 4: Check the receiver’s understanding. When giving information, ask direct questions and/or paraphrase.
Step 5: Get a commitment and follow up. If the message involves assigning a task, make sure that the message recipient can do the task and have it done by a certain time or date.
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Management sets standards that state the amount each salesperson should sell and how sales should be divided among the company's products with ________
A) sales prospecting B) department quotas C) sales quotas D) sales incentives E) sales contests
When an expression such as "the following" or "as follows" is used to introduce a list of items, it is often followed by a _____
Fill in the blank(s) with correct word
Which of these is typically a recurring cost?
A) Preliminary market analysis B) Personnel training C) Outplacement services D) Logistics
Sales promotion problems are likely to be greater when an advertising or sales manager, instead of a sales promotion manager, has responsibility for sales promotion.
Answer the following statement true (T) or false (F)