Lexie cannot make up her mind on which shoes she should pick for her winter formal. She has spent over an hour with the shoe salesperson, Kris, going back and forth from sandals to pumps then to wedges. Even though Kris feels annoyed, she has kept her composure. Kris has remained responsive and available. Kris is compelled to be polite regardless of her true feelings. This is an example of ______.
A. emotional dissonance
B. negative affect
C. house rules
D. emotional contagion
A. emotional dissonance
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Which of the following approaches to job design has roots in human-factors literature?
A. Perceptual-motor approach B. Mechanistic approach C. Scientific management approach D. Biological approach E. Motivational approach
Strategies that strongly position a company against competitors and that give the company the best possible strategic advantage are ________ strategies
A) competitor analysis B) customer relationship C) competitive marketing D) competitive relationship E) customer identification
Firms develop a reputation for reliability by establishing effective inventory management policies, performing accurate sales forecasts, and maintaining effective transportation and distribution operations.
Answer the following statement true (T) or false (F)
Suppose that an analysis of a set of test scores reveals that: 
, and 
Calculate the interquartile range. What does this tell you about the data? What will be an ideal response?