Define Hochschild’s feeling rules and how they are connected to our own private emotion work.
What will be an ideal response?
Feeling rules are the shared, social (collectivist) conventions that determine what we should properly feel in a given situation (the “direction” of emotions), how intensely we should feel it (the “extent”), and how long we should feel (the “duration”) (2003:97). It is on the basis of feeling rules, and the sense of emotional entitlement or “rights” and obligations or duties they establish, that we guide our private emotion work (ibid.:56).
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