The VALUE mnemonic is a helpful strategy to enhance communication with family members of critically ill patients. Which of the following statements describes a VALUE strategy?
a. View the family as guests on the unit.
b. Acknowledge family emotions.
c. Learn as much as you can about family structure and function.
d. Use a trained interpreter if the family does not speak English.
e. Evaluate each encounter with the family.
B
The VALUE mnemonic includes the following:
V—Value what the family tells you.
A—Acknowledge family emotions.
L—Listen to the family members.
U—Understand the patient as a person.
E—Elicit (ask) questions of family members.
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