The final step of customer value analysis is to ________
A) identify the major attributes and benefits that customers value
B) assess the company's and competitors' performances on the different customer values against their rated importance
C) examine how customers in a specific segment rate the company's performance
D) monitor customer values over time
E) assess the quantitative importance of the different attributes and benefits
D
You might also like to view...
Based on the above data, what is the amount of working capital?
a. $238,000 b. $128,000 c. $168,000 d. $203,000
Which of the following statements is true? I. An expense-type factory overhead analysis spreadsheet makes it possible to distribute expenses on a departmental basis as they are incurred. II. A department-type factory overhead analysis worksheet makes it possible to distribute expenses on a departmental basis as they are incurred
a. I only b. II only c. Both I and II d. Neither I nor II
A service firm, such as a law firm, would choose direct labor dollars over direct labor hours as a cost driver for overhead because:
a. Overhead is more related to dollars charged than hours worked. b. Labor hours are harder to track. c. Labor rates change and thus overhead is automatically updated. d. Partners and managers incur overhead equally.
The normal selling price of our product is $42 per unit. The costs of production are direct materials, $8; direct labor, $6; variable overhead, $7; and fixed overhead, $4 (based on normal capacity). The company has received a special order for 10,600 units at a unit sales price of $23 . There is ample unused capacity to fill the order and $1 per unit will be incurred for additional freight costs
If the order is accepted, operating income will a. increase by $10,600. b. decrease by $31,800. c. increase by $21,200. d. decrease by $21,200.