Why would a health club create tiered-value service offerings? What are the advantages of such a strategy?
What will be an ideal response?
The creation of tiered-value service offerings is one method for managing customer expectations. The advantages of such a strategy are twofold. (1) The practice puts the burden of choosing the service level on the customer. (2) The company can identify which customers are willing to pay higher prices for higher service levels. The opportunity to set expectations is present when the customer makes the decision at the time of purchase when customers can be reminded the terms of the agreement if they request support that is above the level of the contract.
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Connections to major highways, pedestrian traffic flow, and availability of mass transit are examples of
A. exclusivity. B. visibility. C. availability. D. cost. E. accessibility.
The products made by XYZ Corp during the last shift are all missing the bag of screws that should be in each box. What system control needs to be used at this point?
a. concurrent control b. preliminary control c. rework control d. damage control
30.Which of the following is not a web 2.0 technology?
a. Voice mail c. wick b. blog d. social networking
A visual or set of data from a published source can be used in a report without citing it
Indicate whether the statement is true or false