Anything a company does that directly touches the customer falls under the realm of ________ ________.
Fill in the blank(s) with the appropriate word(s).
customer service
Customer service involves all of the activities a firm engages in to satisfy the needs and wants of its customers.
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QFV International has a goal to lower the cost of employee benefits. Its human resource department compares the costs of its benefits with averages published by the Bureau of Labor Statistics, the U.S. Chamber of Commerce, and other sources. The investigation shows that its cost for workers' compensation insurance is high relative to other companies. Which action could best help QFV International accomplish its goal?
A. replace the workers' compensation insurance with disability insurance B. shop for a better deal on workers' compensation insurance C. improve safety to lower the company's experience rating D. cancel the workers' compensation insurance E. accept the high cost and look for other areas in which to reduce spending
Raul told his protégé, "Bill, during your career as a manager, you will sometimes encounter problems with upward communications from your employees. For example, your employees may filter what they tell you, share only good news, and suppress bad news for several reasons, including they
A. want to appear competent; they mistrust you; and they do not want to shield you from problems." B. want to appear competent; they fear you will ‘punish the messenger'; and they believe they are helping you." C. want to appear competent; they trust you implicitly; and they believe they are helping you." D. do not trust you; they fear you will ‘punish the messenger'; and they do not want to shield you from problems." E. trust you implicitly; they fear you will ‘punish the messenger'; and they believe they are helping you."
Data warehouses provide direct and indirect benefits to using organizations. Which of the following is an indirect benefit of data warehouses?
A) better and more timely information B) extensive new analyses performed by users C) simplified access to data D) improved customer service
Which of the following is true of home businesses?
A. It does not allow one to work away from his or her employer. B. It provides highly variable income. C. It is very difficult to set up. D. It requires a very high initial capital to start up.