A primary advantage of management observation for measuring service quality is ______.
a. The observational results have statistical validity.
b. It is simple and inexpensive.
c. Employees perform better when they know they are being observed.
d. Employees can be monitored without their knowledge.
b. It is simple and inexpensive.
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In a short essay, define unstructured questions and discuss at least two advantages and two disadvantages to using these types of questions
What will be an ideal response?
As the VP of Global Marketing, what business objective do you want Holden Evan to achieve in Tuatara? Any choice will bring its own challenges and rewards and can lead you to success.
Sheila offers to pay $30,000 for a new car, but the salesman wants $32,000. The salesman offers to throw in a premium sound system with a value of $1,500 and charge her $31,500. Sheila values the sound system enough to feel that this is a good deal. Sheila and the salesperson used which form of conflict management?
A. compromise B. collaboration C. competition D. avoidance
Under current U.S. laws regarding termination-at-will, it is illegal to terminate an employee for:
A. union activities. B. unsatisfactory performance. C. excessive absenteeism. D. unsafe conduct. E. poor organizational citizenship.