Dashboards and balanced scorecards can be used to identify four perspectives of an organization. Which of the following are some of these perspectives? Select all that apply
a. customer satisfaction c. finances
b. staff satisfaction d. learning and growth
A, C, D
Dashboard and balanced scorecards are useful tools for providing a snapshot view of multiple indicators that can contribute to operational planning and allocation of resources. They can identify four perspectives of an organization: finances, customer satisfaction and services, internal operating efficiency, and learning and growth (Norton & Kaplan, 2001).
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