Another technician from your company made a repair call last week to correct a problem at a local business. You have been dispatched to correct what appears to be the same problem. What should you do on arrival?
a. Blame it on the other technician and tell the customer that you have had to correct his work in the past.
b. Tell the customer it is a different problem and they will have to pay to have it fixed.
c. Suggest that the customer replace the equipment to avoid problems in the future.
d. Acknowledge the customer's concerns and apologize. Let them know you will get to the bottom of it.
d. Acknowledge the customer's concerns and apologize. Let them know you will get to the bottom of it.
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