Answer the following statements true (T) or false (F)
1. When performance exceeds the standards set in the control systems, managers should take no action.
2. The three levels of control are strategic, tactical, and operational.
3. Strategic control is monitoring performance to ensure that day-to-day goals are being met and taking corrective action when needed.
4. Tactical control is monitoring performance to ensure that divisional or departmental plans are being implemented and taking corrective action as needed.
1. FALSE
When performance meets or exceeds the standards set, managers should give rewards, ranging from giving a verbal "Job well done" to more substantial payoffs such as raises, bonuses, and promotions to reinforce good behavior.
2. TRUE
The three levels of control, which correspond to the three principal managerial levels, are strategic, tactical, and operational.
3. FALSE
Strategic control is monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed.
4. TRUE
Tactical control is monitoring performance to ensure that tactical plans, those at the divisional or departmental level, are being implemented and taking corrective action as needed.
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