People who complain can be categorized as:

A. Voicers, irates, activists and passives
B. Activists, mediators, chronic and passives
C. Aggressives, passives and mediators
D. Passives, activists, liaisons and negativists
E. Irates, passives and aggressives


Answer: A

Business

You might also like to view...

Use this information for questions that refer to the United Tools case.Terry Harter is marketing manager for United Tools, and Mike O'Reilly is the firm's logistics manager. They work together to make decisions about how to get United's hand and power tools to its customers-a mix of manufacturing plants and final consumers (who buy United tools at a hardware store). United Tools does not own its own transport facilities, and it works with wholesalers to reach its business customers.Together, Harter and O'Reilly try to coordinate transporting, storing, and product-handling activities to minimize cost while still achieving the customer service level their customers and intermediaries want. This usually requires that United keep an inventory of most of its products on hand; but demand for

its products is fairly consistent over time, so inventory is easy to manage.Harter has identified four options for physical distribution systems she could use to reach two of her key wholesalers, Ralston Supply and Ricotta Tool Co. The total cost for each option-and the distribution service levels that can be achieved-are as follows:Ralston Supply expects a very high level (90 percent) of distribution customer service. Ricotta Tool Co. is willing to settle for a 70 percent customer service -leveleven if that means some products will occasionally be out of -stockif it gets products at a lower price.For its large retail hardware customers (like Home Depot), United regularly ships smaller orders directly to individual stores or in some cases to the retail chain's warehouses. Cross-country shipments usually go by rail, while regional shipments usually go by truck. When United Tools considers its total inventory cost, which of the following would NOT be included?

A. costs of damage to products while in inventory
B. costs of inventory becoming obsolete
C. cost of money tied up in inventory
D. cost of a storage facility
E. All of these should be included in total inventory cost.

Business

Legislation and social policy stem from a value system that is shared by a people and thus represent their collective wish to enforce these values. This is especially true in what type of country?

a. Undeveloped b. Developing c. Conservative d. Democratic

Business

Use Table 12-2 from your text to calculate the present value of the ordinary annuity, rounding to the nearest cent. Annuity Payment Time Nominal Present Value Payments Frequency Period Rate of the Annuity $600 every month 3 years 18% __________

What will be an ideal response?

Business

When assessing the risk of material misstatement, auditors evaluate the reasonableness of an entity's accounting estimates. An auditor normally would be concerned about assumptions that are

A. Susceptible to bias. B. Consistent with prior periods. C. Insensitive to variations. D. Similar to industry guidelines.

Business