Identify and define the three types of questions an interviewer should be prepared to ask when
conducting an information gathering interview. Give an example of each of these types of questions.
What are the advantages of each type of question?
What will be an ideal response?
Open-ended, closed-ended, and follow-up. Open-ended questions provide more information
about the subject's thinking and opinions. Closed-ended questions focus on a specific set of responses,
take less time, allow for more people to be interviewed, and allow for direct comparison of respondents'
answers. Follow-up questions allow for clarification and development of previous responses.
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Emotional labor rarely is seen as a way to increase success and profits of the organization.
Answer the following statement true (T) or false (F)
The material self is the total of all the tangible things you own:
your possessions, your home. Your body is part of your social self. Indicate whether the statement is true or false
Warren Bennis, well known author on management, defined the difference between leadership and management by saying that the manager does things right, while the leader does the right thing
Indicate whether this statement is true or false.
Schutz described three types of human needs for which small groups are a major source of satisfaction. These are
A. love, belonging, and submission. B. individual, group, and social. C. inclusion, openness, and control. D. psychological, physiological, and sociological. E. order, power, and security.