TQM's two core principles are
A. employee commitment and customer satisfaction.
B. financial health and financial stability.
C. management and leadership.
D. people orientation and improvement orientation.
E. radical innovation and continuous improvement.
D. people orientation and improvement orientation.
The two core principles of TQM are (1) people orientation, in which everyone involved with the organization should focus on delivering value to customers; and (2) improvement orientation, in which everyone should work on continuously improving the work processes.
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Answer the following statement true (T) or false (F)
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a. True b. False Indicate whether the statement is true or false