Tara has just been accepted to Harvard. She is the first person in her family to go to college, and she is both very happy and extremely worried. She tells her best friend, Wanda, all about how she is feeling. Wanda is excited too, and is listening closely and trying to reassure Tara that she has what it takes to succeed. What form of listening is Wanda using?

A. empathic
B. critical
C. appreciative
D. sympathetic


Answer: A

Communication & Mass Media

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The process of going from having work done by muscle to being done by machines is which of the following?

A. industrialization B. modernization C. urbanization D. standardization

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The need–plan division is a variation of the problem–solution division

Indicate whether the statement is true or false

Communication & Mass Media

Compare and contrast the content and relational levels of meaning

What will be an ideal response?

Communication & Mass Media

All of the following statements about symbols are true EXCEPT

A. organizational values may be communicated through a variety of symbols B. members of an organization create, use, and interpret symbols in order to create and sustain a sense of organizational reality C. symbols represent meanings that are held by members of an organization D. symbols include only the nonverbal communication that takes place in an organization

Communication & Mass Media