Mica buys "Nature," a movie, through Open View, an online entertainment vendor. Before completing the purchase and downloading "Nature," Mica is asked to review a warning not to make and sell a copy of it but is not required to click "I agree." This warning is
A. a browse-wrap term.
B. a click-on agreement.
C. a shrink-wrap agreement.
D. none of the choices.
Answer: A
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Typically, people begin with ______ face threatening acts and then move to ______ face threatening acts when the initial efforts are ineffective.
A. positive politeness; negative politeness B. bald on record; off-record C. off-record; bald on record D. negative politeness; positive politeness
A benchmark is a measurement of the gap between the quality of a company's process and the quality of a parallel process
A) within the same company. B) in an idealistic situation. C) in a best-in-class company. D) in a worst-in-class company.
For MPR professionals, the effort to solve a specific problem is known as a ________
A) boilerplate B) differentiator C) scenario statement D) vehicle E) campaign
We avoid talking about the conflict that occurs when our leader lets one employee get away with coming in late to work every day. We all think it’s because this employee is the only minority on the staff. This is an adaptive challenge identified by which archetype?
A. gap between espoused values and behaviors B. competing commitments C. work avoidance D. speaking the unspeakable