Why is it important to use positive words or phrases, rather than emphasizing the negative in a customer service environment?
What will be an ideal response?
You can squelch customer loyalty and raise customer frustration in a number of ways when communicating. Your choice of words or phrasing can often lead either to satisfaction or to confrontation, or it can destroy a customer-provider relationship. Customers do not want to hear what you can't do; they want to hear how you're going to help satisfy their needs or expectations. It is essential to avoid using vague or weak terminology.
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Which group development stage is described as the period in which team members resolve the conflict and begin to work well together and become more cohesive?
A. adjourning B. storming C. norming D. performing
A store classifying its offerings so that tennis shoes, tennis rackets, and tennis tops and shorts are located together utilizes a market segment product grouping
Indicate whether the statement is true or false
When a negative amount is in the base period and a positive amount is in the analysis period (or vice versa), a meaningful percent change cannot be calculated.
Answer the following statement true (T) or false (F)
Baseline project budgets are derived from time-phasing the work ________.
Fill in the blank(s) with the appropriate word(s).