The nurse manager becomes aware of frequent incorrect narcotics counts on the night shift. This is verified by the pharmacy. What should be the first action taken by the manager?
1. Call a meeting of all night shift employees.
2. Review the staffing pattern and absentee list for the night shift.
3. Ask employees for their perceptions on missing narcotics.
4. Request that security search employee lockers and personal items.
2
Explanation: 1. The first step is to assess the problem. By checking the staffing pattern on the nights in
question, the manager can rule out some employees. If further investigation is warranted, a
staff meeting asking for staff perceptions may be helpful. A search of employee lockers would
be demeaning to some employees and should be used only as a last resort.
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