Which of the following is NOT true of online presentations?
a. Uploading presentations online extends their life
b. Presenting online constraints your presentation to a specific time and place
c. Online presentations have the potential to reach a wider audience
d. Online presentations are increasingly common
b. Presenting online constraints your presentation to a specific time and place
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Which one of the following items would be subtracted from the balance per bank statement in a bank reconciliation?
a. Outstanding checks b. Deposit in transit c. Service charges d. Interest on customer note
The customer value perspective of the balanced scorecard addresses how well the organization is doing with regard to important customer criteria
Indicate whether the statement is true or false
Terrance has noticed that many of his customers become very frustrated with him when he attempts to use needs assessment, problem solving, or relationship building techniques. These customers typically know what product will meet their needs
What should Terrance most likely do when faced with such customers? A) Highlight product benefits more than product features. B) Ask the customer questions to identify unspoken wants. C) Focus on the purchase stage of the buying process. D) Spend more time building rapport with the customer. E) Rework the presentation script to focus more on emotion.
How can a manager minimize the effect of power differences during an interview?
A. use open, supportive communication B. tell the interviewee that status will be ignored C. close the door D. use first names