Which phenomenon holds that people seek out messages they agree with and avoid messages they disagree with?
A) the S-M-R model
B) confirmation bias
C) concentric-circle theory
D) the spiral of silence
B
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"The customer is always right":
A) is the best attitude to get employees to give great service. B) may distort the importance of thinking about win-win relationships, not who is right and who is wrong. C) is an excellent motto for any organization. D) sets up companies to fail when the customer is actually wrong.
List three ways that having high self-esteem is “good” for us.
What will be an ideal response?
How can a manager minimize the effect of power differences during an interview?
A. use open, supportive communication B. tell the interviewee that status will be ignored C. close the door D. use first names
The process of sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements is called
A) e-procurement. B) SCM. C) procurement. D) sourcing. E) production.