Sharna knew she would have to break up with John because she was exhausted from always seeming happy enough for the both of them. Sharna was experiencing ______.
a. meta-emotion
b. emotion labor
c. emotional contagion
d. message overload
b. emotion labor
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The primary communication link among Amish communities across the country is the small newspaper called ______.
Fill in the blank(s) with the appropriate word(s).
Research shows that one ?sided presentations are best when listeners __________ the speaker
a. do not agree with b. like c. already agree with d. initially disagree with
What is a key internal communication task for PR professionals when supporting CSR programs?
a. sharing results with the news media b. summarizing company goals c. identifying popular charities d. recruiting employee volunteers
A rapid-fire technique is a strategy where the speaker cites several very brief
examples to make an important point. Indicate whether the statement is true or false.