Sharna knew she would have to break up with John because she was exhausted from always seeming happy enough for the both of them. Sharna was experiencing ______.
a. meta-emotion
b. emotion labor
c. emotional contagion
d. message overload
b. emotion labor
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Research shows that one ?sided presentations are best when listeners __________ the speaker
a. do not agree with b. like c. already agree with d. initially disagree with
The primary communication link among Amish communities across the country is the small newspaper called ______.
Fill in the blank(s) with the appropriate word(s).
What is a key internal communication task for PR professionals when supporting CSR programs?
a. sharing results with the news media b. summarizing company goals c. identifying popular charities d. recruiting employee volunteers
A rapid-fire technique is a strategy where the speaker cites several very brief
examples to make an important point. Indicate whether the statement is true or false.