Sharna knew she would have to break up with John because she was exhausted from always seeming happy enough for the both of them. Sharna was experiencing ______.

a. meta-emotion
b. emotion labor
c. emotional contagion
d. message overload


b. emotion labor

Communication & Mass Media

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The primary communication link among Amish communities across the country is the small newspaper called ______.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

Research shows that one ?sided presentations are best when listeners __________ the speaker

a. do not agree with b. like c. already agree with d. initially disagree with

Communication & Mass Media

What is a key internal communication task for PR professionals when supporting CSR programs?

a. sharing results with the news media b. summarizing company goals c. identifying popular charities d. recruiting employee volunteers

Communication & Mass Media

A rapid-fire technique is a strategy where the speaker cites several very brief

examples to make an important point. Indicate whether the statement is true or false.

Communication & Mass Media