By interacting with consumers in a fun, helpful, and interesting manner, social media can help build a successful brand in two main ways: by allowing the firm to develop deeper relationships with customers and by

A. reducing consumers' call to action.
B. generating positive word-of-mouth communication about the brand.
C. promoting social media as a place for consumers to buy goods.
D. keeping customers from visiting competitors' sites.
E. generating ideas for new goods and services.


Answer: B

Business

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