If the offer does not state a time for acceptance, it is valid for thirty (30) days.
Answer the following statement true (T) or false (F)
False
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Examples of associated value include:
A) how reliably a web site stays up and running. B) product cost. C) product reliability or durability. D) the experience of dealing with the company.
Which of the following is an example of a gap between service delivery and external communications?
A) The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well. B) Amanda chose to shop at Alison's Fashions because the store's website offered on-the-spot alterations. However, when she did buy a dress, she had to wait a week to get it altered. C) Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design. D) Clearwater Spa attendants are well-trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service. E) When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.
How are unit costs calculated?
A) by dividing total cost associated with the units produced by the unit cost B) by adding all variable costs per unit associated with the units produced C) by dividing total fixed costs by the number of units produced D) by adding unit variable costs to total fixed costs E) by dividing total cost associated with the units produced by the number of units produced
_______________ are moral principles that guide our behavior.
a. Values b. Ideals c. Standards d. Ethics