The ____________ is the difference between what senior management believes customers expect and customers' actual needs and expectations
a. delivery gap
b. standards gap
c. knowledge gap
d. service quality gap
e. communications gap
c
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Exhibit 19-01Marley Co. has an underfunded prepaid/accrued pension cost of $2,000 (debit balance) at December 31, 2015. The following information pertains to 2016: Pension expense$320,000 Projected benefit obligation, December 31, 2015840,000 Contributions330,000 Plan assets (fair value), December 31, 2015810,000 Refer to Exhibit 19-1. The December 31, 2016, adjusting entry should be
A. Other Comprehensive Income 30,000 Accrued/Prepaid Pension Cost 30,000 B. Accrued/Prepaid Pension Cost 30,000 Other Comprehensive Income 30,000 C. Other Comprehensive Income 42,000 Accrued/Prepaid Pension Cost 42,000 D. Accrued/Prepaid Pension Cost 40,000 Other Comprehensive Income 40,000
A disadvantage of the formula sales presentation is that its format often prevents information from being logically presented.
Answer the following statement true (T) or false (F)
______ require the firm to project its aggregate demand from the present to several years in the future.
A. Intermediate-term demand planning decisions B. Long-term demand planning decisions C. Short-term demand planning decisions D. Immediate demand planning decisions
All of the following taxes must be withheld from an employee except ________
a. federal income taxes b. federal unemployment taxes c. state income taxes d. FICA?Medicare