In his company, Scott emphasizes that rewards should be shared by the entire team. He uses authority only to achieve the organization's goals. Scott is an example of a manager who uses the:
a. benevolent approach
b. communal approach
c. personal approach
d. status-achievement approach
b___
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When does regret occur?
a. When feelings of dissonance are the strongest b. after the decision but before dissonance reduction c. after conflict but before the decision d. between the feelings of dissonance and dissonance reduction
In which stage of conflict are people's perceptions strengthened by their emotional responses to the possible conflict?
a) Felt conflic b) Perceived conflict c) Manifest conflict d) Latent conflict
Compare and contrast the stage model to the process model of relational development
What will be an ideal response?
A speaker says, "Now we come to the most important thing I have to tell you." Which device is the speaker using?
A. a spotlight B. a bridge C. an internal summary D. a signpost