A nurse has evaluated the effectiveness of a teaching session for wound care with a client. Which statement provides the best feedback to the client, who did not grasp all the teaching?
1. "I do not think you understood me correctly.".
2. "Let me clarify some of the steps again.".
3. "You did not pay attention.".
4. "Here, let me do it for you.".
2. "Let me clarify some of the steps again.".
Rationale:
Responding with some clarifications indicates the client understood some of the teaching and preserves the client's dignity and trust in the nurse. Saying that the client did not understand the information is belittling. Beginning a negative phrase with "you" is assigning blame, which impedes the therapeutic relationship. Telling the client the nurse can do it better defeats the goal of the feedback; the nurse would want to instill self-confidence in the client, and this type of action will hurt that goal.
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