Adam and Galanes suggest that individuals can and should behave ethically during conflict by __________.

A. avoiding rhetorical sensitivity
B. criticizing the person and not the idea
C. ignoring and avoiding disagreements
D. expressing disagreements openly and honestly


Answer: D

Communication & Mass Media

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Jolene's speech recounts the history of Starbucks. Her first main point describes its early stage as a small idea. She then describes a later stage in which it began to grow. Finally she explains its current stage as a significant company

Which pattern of organization is Jolene using? A) chronological B) spatial C) topical D) causal E) testimonial

Communication & Mass Media

Over 30 years ago, Petronio and her colleagues published some studies outlining principles that would eventually become part of Communication Privacy Management Theory. These principles looked at

A. friendship formation B. initial encounters with the opposite gender C. how people decided on the rules guiding their disclosure behavior D. reasons for relationship termination

Communication & Mass Media

The process by which people share thoughts, ideas, and feelings in understandable ways is called

A) communication. B) environment. C) speaking. D) listening.

Communication & Mass Media

Which of the following is NOT a benefit of performance according to our textbook?

A. Performance is a method of studying a text. B. Performance enables you to experience other's performances. C. Performance fosters growth in humility. D. Performance sharpens your critical thinking skills. E. Performance helps build your presentation skills.

Communication & Mass Media