When granting a customer's claim, a business communicator should include an opening in an adjustment message that
A) summarizes the reader's claim and request
B) presents the good news immediately.
C) explains and clarifies the company's position.
D) builds goodwill.
B
You might also like to view...
According to the ________, evidence obtained from an unreasonable search and seizure can generally be prohibited from introduction at a trial or an administrative proceeding against the person searched.
A. Miranda rights B. exclusionary rule C. presumption of innocence doctrine D. double jeopardy rule
The number of incumbents per job from which to collect data remains the same irrespective of the job's stability.
Answer the following statement true (T) or false (F)
The amount of survivors' insurance benefits paid by Social Security is
A. based on the cause of death. B. based on a formula that takes into consideration the number of remaining years the deceased worker had to work until retirement. C. fixed by law and adjusted only by the cost-of-living. D. based on the worker's lifetime earnings covered by Social Security.
Direct selling, direct marketing, and vending machines are all examples of
A. producing. B. advertising. C. promoting. D. retailing. E. wholesaling.