How can goodwill be built in a refused claim? What dangers exist in offering an unexplained compromise?
What will be an ideal response?
Goodwill may be built by handling bad news in a way that makes the readers feel
that the company has done everything possible to accommodate their needs. All
negatives must be avoided, and the writer should show empathy and not respond in a
condescending fashion. There is no need to offer an apology or a compromise if the
writer feels that justified in the refusal. This will only invite further correspondence on an
issue that should be settled.
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The level of management that makes tactical planning decisions is
a. top management b. middle management c. operations management d. front-line management
Focusing on what we have done wrong and getting down on ourselves is a form of:
a. self-observation b. self-punishment c. self-reward d. rehearsal
Jane is not a manager, but she has a great deal of influence over other workers in her department. She is engaged in the process of ____________________.
Fill in the blank(s) with the appropriate word(s).
A discharge by operation of law occurs in all of the following situations except:? A) accord and satisfaction
B) material changes by a party. C) bankruptcy. D) statute of limitations.