A patient is experiencing an episode of psychosis. He is belligerent, loud, and abusive when you enter the room. What is the best response by the nurse during future interactions?
A) Respond to him in an assertive tone.
B) Use a calm, soft voice.
C) Delegate care to the technician.
D) Place him in the quiet room.
B
Feedback:
The most therapeutic communication technique for this patient is to use a calm, soft voice. To respond to the patient in a loud tone will increase his agitation. Delegating care to the patient care technician can increase the patient's agitation based on the fact that the unlicensed caretaker may not possess strong therapeutic communication skills. Placing the patient in a quiet room will not affect any changes in his behavior and may increase his hallucinations.
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