When Dominoes promises delivery within 30 minutes, but it actually takes 45 minutes, Dominoes is demonstrating gap 1: management's perceptions of customer service expectations versus actual customer expectations of service.
Answer the following statement true (T) or false (F)
False
Dominoes is demonstrating gap 4: actual service delivery versus what the firm communicates it delivers.
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Which of the following errors will cause the trial balance totals to be unequal?
A) amount incorrectly entered on the trial balance B) failure to record a transaction or to post a transaction C) recording the same transaction more than once D) recording the same erroneous amount for both the debit and the credit parts of a transaction E) posting a part of a transaction correctly as a debit or credit but to the wrong account
Answer the following statement(s) true (T) or false (F)
1. Organizational structure can be described by its degree of complexity, formalization, and centralization. 2. Mintzberg proposed that all organizations are composed of five essential parts: the operating core, the middle line, the support staff, the technostructure, and the strategic apex. 3. Institutional theories focus not on single organizations but on the strategies, structures, and management of whole populations of organizations, such as industries. 4. Institutional theory focuses on the ways that organizations in shared environments come to adopt similar structures that are reinforced in interactions with other organizations. 5. Regardless of country, larger organizations tended to be more formalized, specialized, and less centralized.
Retirees often return to their old employers because
A. they cannot afford their retirement lifestyle. B. the Age Discrimination Act has eliminated mandatory retirement ages. C. the employers request them to come back. D. they have knowledge of their employers' needsdespite the negative effect on their work groups.
A firm can either pay its earnings to its investors, or it can keep them and reinvest them
Indicate whether this statement is true or false.