The nurse is teaching a group of nursing students about behaviors that can block or open lines of communication. Which behaviors open the lines of communication? (Select all that apply)
a. Sitting at the bedside
b. Leaning forward with arms relaxed
c. Acknowledging the client's comments or feelings
d. Self-disclosing about your personal birth experience
e. Holding a laptop computer in front of your body during an interview
ANS: A, B, C
Behaviors that open the lines of communication can be described as attending behaviors, which convey the nurse's interest and a sincere desire to understand. Acknowledging the client's comments or feelings is an attending behavior. Nonverbal behaviors are just as powerful as spoken words. The nurse should convey an open attitude, such as sitting at the bedside and leaning forward with arms relaxed while listening. Self-disclosing is inappropriate and closes lines of communication. Holding a laptop on your lap during the interview process is putting a barrier between the nurse and client.
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