Consider the following note left by a technician after a service call: "Ms. Jones, I am happy to report that I was able to repair your computer. It had a virus. The virus has been removed. I suggest you ask your company to purchase an antivirus application for your machine. Call our company any time you have any more problems at 904-555-help. Thanks and have a great day! Charlene, your computer
repair person." This is an example of
A) Good written communication skills
B) Being proactive
C) Teamwork
D) Improper technical support technique
A
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Solve the following equations for the variable indicated, in terms of the remaining variable(s).
2y + 3x = 5 Solve for y.
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Indicate whether the statement is true or false
____ is an open standards, link-state routing protocol that supports classless routing, variable-length subnet masks, and authentication.
A. OSPF B. EIGRP C. RIPv1 D. IGRP
____ includes online tutorials or help systems that the user can bring up while the program is running, and (less often) written user's manuals.
A. Technical documentation B. Rough documentation C. First-level documentation D. User documentation