Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing ________, which involves the physical facilities and equipment and professional appearance of the stylists
These aspects are very important for the comfort of her clients.
A) tangibles
B) reliability
C) responsiveness
D) assurance
E) empathy
A
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Action plans are often referred to as ________
A) marketing mixes B) marketing programs C) ROMI measures D) marketing metrics E) promotional strategies
Which of the following conditions would cause the break-even point to increase?
A) Total fixed costs decrease B) Unit selling price increases C) Unit variable cost decreases D) Unit variable cost increases
Identify the type of fraction and write it in word form: 
A. proper fraction, twenty-four and nineteen-twentieths B. improper fraction, twenty-four and nineteen-twentieths C. mixed number, twenty-four and nineteen-twentieths D. mixed number, twenty-four and nineteen-twenties
Unlike a business proposal, a formal business report presents findings and recommendations based on research and data analysis
Indicate whether the statement is true or false