_________________ is an image repair tactic in which the organization issues a statement indicating that no crisis has taken place
a) Simple denial
b) Shifting the blame
c) Evading responsibility
d) Provocation
ANS: a
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Gestures used to maintain the flow of conversation are called __________
a. emblems b. flags c. regulators d. adaptors e. illustrators
All of the following are characteristics that distinguish new media from traditional mass media except _______________
a) real-time interactions b) capacities for desktop publishing c) simultaneous communication d) many-to-many communication
Assessing the effectiveness of a team's decisions is the full responsibility of the parent organization or founder of the team
Indicate whether the statement is true or false
Communication based on a speaker's body and voice, rather than on the use of words, is called
A. physical communication. B. implicit communication. C. unintentional communication. D. instinctive communication. E. nonverbal communication.