_________________ is an image repair tactic in which the organization issues a statement indicating that no crisis has taken place
a) Simple denial
b) Shifting the blame
c) Evading responsibility
d) Provocation
ANS: a
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Communication based on a speaker's body and voice, rather than on the use of words, is called
A. physical communication. B. implicit communication. C. unintentional communication. D. instinctive communication. E. nonverbal communication.
All of the following are characteristics that distinguish new media from traditional mass media except _______________
a) real-time interactions b) capacities for desktop publishing c) simultaneous communication d) many-to-many communication
Gestures used to maintain the flow of conversation are called __________
a. emblems b. flags c. regulators d. adaptors e. illustrators
Assessing the effectiveness of a team's decisions is the full responsibility of the parent organization or founder of the team
Indicate whether the statement is true or false