A nurse is conducting an interview of a 40-year-old client who is admitted with chest pain. Which of the following actions by the nurse indicates active listening?
A) Listening to the client silently
B) Interrupting to clarify meaning after each sentence
C) Asking for clarifications and repetitions when needed
D) Talking about the nurse's own experience
C
Feedback:
Active listening is an important component of counseling skills. It encourages the client to open up and express his/her concerns. The nurse may ask the client to repeat and clarify statements. Interrupting after every sentence may annoy the client. When the nurse listens to the client silently, the client may feel that the nurse is not interested. On the other hand, if the nurse talks about the nurse's own experience, the focus of the session shifts to the nurse rather than to the client.
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