Which of these structure points is most often used in crisis management?

a. time
b. problem–solution
c. classification
d. relationship


c. classification

Communication & Mass Media

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Ben takes the Test of Attentional and Interpersonal Style and gets a high score on the OET scale. This means:

a. he has good environmental awareness and assessment b. he has errors due to a failure to shift attention from external to internal or vice versa c. he has errors because he focuses on irrelevant external stimuli (table 15-1) d. he can remain oriented on tasks and avoid distractions

Communication & Mass Media

Answer the following statements true (T) or false (F)

1. Voluntary membership groups are those to which people consciously choose to belong, including political affiliation and religion, among others. 2. An out-group is a group whose attributes are dissimilar from those of the in-group, or that opposes the accomplishment of the in-group’s goals. 3. Usually, though not necessarily, voluntary membership in-groups serve as positive reference groups. 4. Roles prescribe with whom, about what, and how to interact with others. 5. Many individualistic, low-context, and small power distance cultures possess a relatively strict hierarchical role stratification.

Communication & Mass Media

Using other people's jokes is a very effective way to improve your

delivery of humor in a presentation. Indicate whether the statement is true or false

Communication & Mass Media

Training emphasizes doing, while education emphasizes knowing

Indicate whether this statement is true or false.

Communication & Mass Media