The nurse is establishing a helping relationship with the client. What should the nurse do when addressing the client?
a. Use the client's first name.
b. Touch the client right away to establish contact.
c. Sit far enough away from the client.
d. Knock before entering the client's room.
D
Common courtesy is part of professional communication. To practise courtesy, the nurse says "hello" and "goodbye," knocks on doors before entering, and uses self-introduction. Knocking on doors is important in addressing the client.
Because using last names is respectful in most cultures, the nurse usually use the client's last name in the initial interaction, and then uses the first name if the client requests it.
Touching the client right away would not be an appropriate action in establishing a helping rela-tionship. It would more likely be interpreted as invading the client's personal space.
Sitting far enough away from the client is important, in that the nurse should not enter the cli-ent's personal space when establishing a helping relationship. However, leaning toward the client conveys that the nurse is involved and interested in the client. Knocking on the door before en-tering the client's room would be the first step in addressing the client properly.
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