When communicating with clients over the phone, counselors should

Question

a. inform the client that he or she must speak to the counselor face-to-face because
phone communication of confidential issues is unethical.
b. assume that the conversation cannot be intercepted due to encryption software on
cell phones.
c. acknowledge that the client is receiving services to unknown callers reporting
that they know the client.
d. state information off the record and informally if the client and counselor have
good rapport.
e. attempt to verify the client's identity, and demonstrate caution and
professionalism when discussing confidential information.

Answer 1

e