At Tom's Automotive Repair, the mechanics rarely interacted directly with customers. Work orders were processed by the customer service department and passed on to the mechanics. After experiencing excessive customer complaints about the poor quality of work, Tom realized he was not motivating his mechanics to do quality work. To rectify the situation, Tom designated all of his employees as customer service representatives. The mechanics' roles were expanded to include direct customer contact. This motivational technique is called
A. job enlargement.
B. job redesign.
C. behavior modification.
D. employee empowerment.
E. management by objectives (MBO).
Answer: B
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Coriander Company is considering a project with an initial investment of $426,800 in new equipment that will yield annual net cash flows of $80,000, and will be depreciated at $53,350 per year over its eight year life.What is the accounting rate of return?
A) 6.24% B) 18.74% C) 320% D) 31.27% E) 50.0%
Which of the following is not a frequently expressed criticism of the NLRA certification process?
A. Employers have more access to employees than unions. B. The lack of penalties for employer violators of the NLRA. C. The length of the election process. D. The lack of penalties for union violators of the NLRA.
Carol Crowe and Sheryl Stowe signed astandard form bank guarantee for Joseph Fine and limited their liability to $48,000. Fine is now in default, owing $60,000 to the Bank. Which of the following is TRUE? (Ignore interest and other chargers)
A) Carol's liability is limited to $24,000 B) Carol's liability is limited to $30,000 C) Carol's liability is limited to $48,000 D) If it so chooses, the Bank can proceed against Carol only E) Both C and D
List the features of a strong internal control system.
What will be an ideal response?