The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
a. Establish rapport and credibility
b. Address the receiver's needs
c. Simplify the task of organizing the message
d. Assure that perception of reality is the same for everyone
D
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Which of the following features are present at the ecosystem level?
A. energy flow that begins at the producer level B. All are features of an ecosystem. C. complex interactions between a variety of populations D. chemical cycling through the food chain E. input of solar energy
Which of the following statements is not true of special communication considerations at the close of negotiations?
A. As negotiations move to a close, negotiators must achieve a satisfactory close in a constructive manner. B. As negotiations move to a close, negotiators must avoid any fatal mistakes. C. As negotiations move to a close, negotiators must use close-out questions to get the best outcome. D. As negotiations move to a close, negotiators must attend to two key aspects of communication and negotiation simultaneously.
Which design-day decision would tend to create the longest lines?
a. 5 percent b. 10 percent c. 50 percent d. 90 percent
In the opening case study, Korean Airlines stated initially that Ms. Cho had a responsibility to
a. Demand the flight returned to the departure gate b. Inspect cabin service and monitor aircraft safety c. Put pressure on cabin staff d. Change the flight plans of the aircraft