Which of the following is an optional element in a business letter?
A. The salutation
B. The attention line
C. The complimentary closing
D. The inside address
B
The attention line is an optional part of a business letter. Use an attention line when you want
to stress that the letter is technically intended for the company, not the person. Also use an
attention line when you do not know and cannot find out the name of the person to whom your
letter should be directed.
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