An administrative assistant has logged the same computer problem three times to the help desk. On the fourth call, the assistant is angry. After calming the person down, the technician gathers enough information to know that the call needs to be escalated to a higher level technician. What should the technician do next?
A) Explain the process to the user.
B) Tell the customer the plan of action and ensure the call is transferred successfully.
C) Put the customer on hold and call your supervisor.
D) Determine whether you think the customer can tolerate a hold time. If not, tell them the next technician will call them back within 15 minutes.
B
You might also like to view...
You can use an existing query as the basis for a new query
Indicate whether the statement is true or false
You can expand and collapse the ribbon by pressing Alt + F1
Indicate whether the statement is true or false
____ is software (or sometimes hardware) that allows to view the contents of wireless packets.
A. Spyware B. Malware C. Wireless packet sniffer D. Adware
The project scope of any project consists of three variables: performance, cost, and viability.
Answer the following statement true (T) or false (F)