List the four goals of incident management.

What will be an ideal response?


Provide the user with the information they need.
Manage stress levels for user and support agent.
Ensure that the incident progresses from start to finish in an effective and efficient way.
Make the user more self-reliant.

Computer Science & Information Technology

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The stream manipulators ________, ________ and ________ specify that integers should be displayed in octal, hexadecimal and decimal formats, respectively.

Fill in the blank(s) with the appropriate word(s).

Computer Science & Information Technology

In Flash, the authoring files you work on in the program are directly viewed by the users.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

In Outline view, when a heading is collapsed and then moved, this moves with the heading

a. All associated subheadings and body text b. Only the subheadings c. Only the text with a Normal format applied

Computer Science & Information Technology

Describe port mirroring as performed on a managed switch.

What will be an ideal response?

Computer Science & Information Technology