Interpreting, applying and resolving conflicts that arise under a union contract is called:

A. Contract negotiations
B. Past practice
C. Mediation
D. Contract administration


D. Contract administration

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Shania resolves conflict with her groupmates by emphasizing her own goals and making sure that she “wins” in each exchange where she has something to lose. What conflict-handling style is Shania employing?

a. avoiding b. dominating c. compromising d. integrating

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Which sentence reflects the most effective wording?

a. You failed to tell us the color you wanted. b. Please check the color you prefer on the enclosed card. c. You did not state the color; do it now. d. You probably forgot that we needed to know the color. e. We are unable to ship your order at this time due to lack of information.

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Because my Ford Focus is now ____, the manufacturer's warranty has expired

A) five-years-old B) five years old

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Delegations of criminal rulemaking to private agencies are generally found to be

unconstitutional. a. True b. False

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