Putting pressure on a buyer with a(n) ________ communication style will most likely make the buyer more indecisive
A) directive
B) rational
C) supportive
D) emotive
E) reflective
C
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Which of the following is true of the African-American population in the United States?
A) Its disposable income has decreased considerably in recent years. B) Its socioeconomic status has increased primarily because of large increases in women's incomes. C) Nearly one-third of the growth in their population comes from foreign-born people. D) Median family income is approaching that of white families in the same age group.
Which of the following is a post-transaction customer service performance measure?
a. Hours of training completed b. Number of warranty services performed c. Time to fill customer order d. Percent returns/adjustments
Any service provider that offers time-sensitive services receives most of its revenue during
A. peak demand. B. heavy use time. C. the off-season. D. preferred demand. E. customer contact time.
Riana was working as a domestic worker for the Stephenson family in New York for about six months. She had not been paid on time since the first month of her joining. Can she file a suit against her employer under the FLSA?? A) ?No, as the FLSA coverage does not extend to private household domestic workers
B) ?Yes, as the FLSA coverage extends to private household domestic workers. C) ?No, as a household does not qualify as an employer under the provisions of FLSA. D) ?Yes, She can file a suit against her employer for unfair trade practices under the provisions of FLSA.