Which of the following approaches is recommended to help users view a new system as easy to use?
A. Develop a detailed specification of the features the new system will have.
B. Show the look and feel of the new system (i.e., sample computer screens, reports, etc.) well before the new system is developed in order to help users feel comfortable with it.
C. Make sure all user requests are addressed as enhancements to the system in its maintenance phase.
D. Provide extensive training just after the system goes into production throughout the organization.
Answer: B
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