The Lanham Act prohibits "palming off" but not "reverse palming off."
Indicate whether the statement is true or false
False
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The higher the switching costs for industry members, the more it can
A. limit the supply of products and/or services. B. provide important cost savings for the collaborative supplier-seller relationship. C. enhance the quality of parts and components being supplied, and in effect reduce defect rates. D. limit supplier bargaining power. E. enhance supplier bargaining power.
The autocratic style of leadership permits employees to make independent decisions
Indicate whether the statement is true or false
Activity times should not be included in a service blueprint
Indicate whether the statement is true or false
Which of the following is true of grapevine communication?
A. It has a reputation for being speedy but inaccurate. B. It carries formal as well as informal messages within an organization. C. It passes a message through a linear channel. D. It has a single, consistent source.